Privacy Policy

This privacy policy describes how NEOLINK INDUSTRIES INC. (“NEOLINK Industry”, “we”, “us”) collects, uses and retains personal information from visitors to neolinkindustry.com and from individuals who contact us in connection with product enquiries or orders.

NEOLINK INDUSTRIES INC. is a California corporation with its registered office at 318-2102 Business Center Drive, Irvine, CA 92614, USA.

1. Information we collect

Enquiry form data. When you submit an enquiry through this site, you provide: name, company, email address, telephone number (required), country, ingredient or composition, quantity, application and any additional message. All fields except telephone are optional, but an enquiry cannot be processed without them.

Technical request metadata. As with any website, our hosting infrastructure (Cloudflare Pages) may automatically log request metadata such as IP address, browser type, referring page and timestamp.

Cookies and tracking. This site does not use cookies, third-party analytics scripts or advertising tracking. If bot-protection or challenge technologies such as Cloudflare Bot Management or Turnstile are enabled on this site in the future, this policy will be updated to specify their names and purposes.

2. How we use your information

• To respond to product enquiries, issue quotations and process orders.
• To communicate about existing orders, shipments and technical documentation (TDS, COA, SDS).
• To maintain internal records for accounting and compliance purposes.
• To detect and prevent spam or abuse of our enquiry forms.

We do not sell personal information. We do not use personal information for automated decision-making or profiling.

3. Data collection methods and legal basis

Enquiry form — collected voluntarily by you. Legal basis: processing is necessary to take steps at your request prior to entering into a contract.

Request metadata — collected automatically by our hosting infrastructure. Legal basis: legitimate interest in maintaining the security and availability of our web services.

Anti-spam (honeypot) field — the enquiry form contains a hidden field that is not presented to users. If this field is populated, the submission is treated as spam and discarded automatically.

4. Service providers and data processing

Enquiry form data is submitted through Google Forms and stored in Google Sheets controlled by the site owner.

5. Data retention

• Enquiry data: 24 months from last contact.
• Order and contract records: 7 years (tax and commercial law obligations).
• Server and access logs: 90 days.

After the retention period, data is deleted or anonymised.

6. Your rights

This policy describes how we handle personal information. If applicable privacy law grants you specific rights, you may exercise them by contacting us. The rights available depend on the law that applies to your situation (for example, GDPR, CCPA, PIPEDA or other applicable legislation).

Rights commonly available under these laws include:

• Access to the personal information we hold about you.
• Correction of inaccurate or incomplete data.
• Deletion of data where there is no overriding reason to retain it.
• Objection to, or restriction of, certain processing.
• Data portability, where applicable.

We will respond to verified requests within 30 days.

7. International data transfers

NEOLINK INDUSTRIES INC. is based in the United States. Enquiry data is processed by Google LLC in the United States. Our email is hosted on Alibaba Cloud enterprise mail. By using this site or submitting an enquiry, you acknowledge that your data may be transferred to and processed in jurisdictions outside your country of residence.

8. Children’s privacy

This site is intended for commercial and professional audiences. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this policy from time to time. Changes are effective when published on this page with a revised effective date. Material changes affecting data already held will be communicated by email where practicable.

10. Contact

Privacy enquiries may be directed to our privacy officer:

Will Mao, Manager
Email: info@neolinkindustry.com
Phone: +1 604 270 8680 (Richmond, BC)

US mailing address:
318-2102 Business Center Drive, Irvine, CA 92614, USA

Canada warehouse:
Greater Vancouver, BC, Canada